Privacy Policy

This Privacy Policy explains how Nebula Agency Limited collects, uses and protects personal information when you use this website, contact us, download a resource, sign up for updates, book a review or work with us.

This website is operated by Nebula Agency Limited.

​

Nebula Agency Limited is a UK-based B2B marketing consultancy providing sales-ready marketing support for technical SMEs, including website messaging, LinkedIn content, value proposition work, case studies, sales assets and related consultancy services.

​

For the purposes of data protection law, Nebula Agency Limited is the data controller for the personal information described in this Privacy Policy.

We may collect the following types of personal information:

• name

• email address

• phone number, if provided

• company name

• job title

• website URL

• details you submit through contact forms, booking forms or enquiry forms

• information you provide when downloading a resource or signing up to updates

• project information, files, feedback and business details you choose to share with us

• billing and payment information, where relevant

• communication history, including emails and messages

• website usage data, such as pages visited, device type, browser type and general analytics information

• cookie and tracking information, depending on your cookie choices

We only collect personal information that is needed for a clear business purpose.

We may collect personal information when you:

• visit the website

• submit a contact form

• book a call or review

• download a free resource

• sign up to a newsletter or email update

• request a proposal

• buy or enquire about a service

• send us an email or message

• work with us as a client, partner or supplier

Some information may also be collected automatically through cookies, analytics tools or similar website technologies.

We may use your personal information to:

• respond to enquiries

• provide requested resources or downloads

• send email updates, where you have signed up or where we have another lawful basis to contact you

• arrange calls, reviews or consultations

• prepare proposals, quotes and project scopes

• provide consultancy, marketing and content services

• manage client projects and communication

• process payments and invoices

• keep business and accounting records

• improve the website, services and user experience

• measure website performance and marketing activity

• protect the website and business from misuse, fraud or security issues

• meet legal, tax and regulatory duties

We do not sell personal information.

We use personal information only where we have a lawful basis to do so.

Depending on the situation, we may rely on:

​

Contract

We use personal information where it is needed to provide a service, prepare a proposal, manage a booking, deliver a project or take steps before entering into a contract.

​

Legitimate interests

We may use personal information for legitimate business interests, such as responding to enquiries, managing client relationships, improving services, keeping basic business records and promoting relevant B2B services.

We only rely on legitimate interests where we believe our use of the data is fair, reasonable and does not override your rights.

​

Consent

We may rely on consent where you sign up to certain email updates, accept non-essential cookies or agree to receive certain marketing communications.

You can withdraw consent at any time.

​

Legal obligation

We may use personal information where needed to meet legal, tax, accounting or regulatory duties.

If you sign up to receive updates, downloads or marketing emails, we may send you relevant content about sales-ready marketing, website messaging, value propositions, case studies, B2B content and Nebula services.

​

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

​

We do not send personal email marketing where we do not have a lawful basis to do so.

If you download a free worksheet, template or guide, we may collect your name, email address, company name and related form details.

​

We use this information to send the resource, manage the download, understand interest in our services and, where permitted, follow up with relevant content or offers.

​

Free resources are provided for general business and marketing guidance only.

This website may use cookies and similar technologies to help the site work, understand website use and improve performance.

​

Cookies may include:

• essential cookies needed for the website to work

• analytics cookies that help us understand website traffic and page use

• marketing or tracking cookies, if enabled

Where required, we will ask for your consent before using non-essential cookies.

You can usually manage cookies through the website cookie banner or your browser settings.

​

A separate Cookie Policy may provide more detail about the cookies and tools used on this website.

We may share personal information with trusted service providers where needed to run the business and provide services.

​

This may include:

• website hosting and website platform providers

• email and newsletter providers

• booking and form tools

• analytics providers

• payment processors

• accounting or invoicing tools

• cloud storage providers

• professional advisers, such as accountants or legal advisers

• contractors or freelancers supporting client work, where relevant and agreed

We only share information where needed and expect service providers to handle personal information securely.

We may also share information if required by law, regulation, court order or public authority request.

Some tools and platforms we use may process personal information outside the UK.

Where this happens, we aim to use providers that apply suitable safeguards for international data transfers, such as recognised transfer mechanisms or appropriate contractual protections.

We only keep personal information for as long as needed for the purpose it was collected.

​

As a general guide:

• enquiry records may be kept for up to 12 to 24 months

• client project records may be kept for up to 6 years for business, tax and contract reasons

• invoice and accounting records may be kept for the period required by law

• newsletter data is kept until you unsubscribe or ask us to remove it

• analytics data is kept according to the settings of the analytics tools used

We may keep some information for longer where needed to resolve disputes, protect legal rights or meet legal duties.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

​

This may include password protection, access controls, secure cloud tools, limited access to client files and careful handling of project information.

​

No website or online system can be guaranteed to be fully secure, but we aim to use practical safeguards appropriate for the type of information we hold.

Under UK data protection law, you may have rights including:

​

• the right to access your personal information

• the right to correct inaccurate information

• the right to request deletion of your information

• the right to object to certain uses of your information

• the right to restrict how your information is used

• the right to data portability in some cases

• the right to withdraw consent where consent is the lawful basis

• the right to complain to the Information Commissioner’s Office

These rights are not absolute and may depend on the situation.

To make a request, contact us via contact form.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

​

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

This website may link to other websites, platforms or tools.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before submitting personal information to them.

We may update this Privacy Policy from time to time.

The latest version will be published on this page with the updated date shown at the top.

For questions about this Privacy Policy or how your personal information is used, contact us via the contact form.